Q1. Which black hat SEO technique is characterized by a method to deceive search engines, by detecting the search engine bot and “feeding” it with a different HTML code than the HTML actually served to users?
Answer: • Cloaking
Q2. Creating a work schedule will help you to _________________________.
Answer: • all of the above
Q3. What is meant by “micro-blogging”?
Answer: • Blogs with limited individual posts, limited by character count typically
Q4. ____________________ is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.
Answer: • Cloud computing
Q5. Which of the following is NOT a social media platform where users can post their own tips and reviews?
Answer: • Yelp
Q6. __________________ is used to send and receive funds from around the world.
Answer: • PayPal
Q7. _________________ is an online classified ad website where individuals and businesses can post ads for free, or for a low fee in some categories and areas.
Answer: • Craigslist
Q8. _______________ is a set of one or more keys that when pressed trigger a specific software or operating system action.
Answer: • keyboard shortcut
Q9. ___________________ is developing web content in such a way that you will increase your search engine ranking, making it easier for visitors to find you.
Answer: • Search engine optimization
Q10. Which of the following activities could be looked down upon by Google as per their quality guidelines?
Answer: • Intentionally adding keywords to the TITLE tags and ALT attributes
Q11. Which of the following business structures is most common for home based businesses?
Answer: • sole proprietorship
Q12. Which of the following is a great way for virtual assistants to meet and network with their peers?
Answer: • Virtual assistant conferences
Q13. Which of the following is useful for managing both Facebook posts and Twitter feeds?
Answer: • HootSuite
Q14. All of the following are social bookmarking sites except ____________________.
Answer: • Digg
Q15. Why is it important to have a company blog hosted on the company web domain versus a third party blogging site?
Answer: • Search engine rankings will include hits on the blog as part of the overall website hits
Q16. Basic skills that are required to be successful as a Virtual Assistant include ___________.
Answer: • good communication skills
Q17 Which of the following can help to earn more from current customers?
Answer: • providing additional services
Q18. Press ___________ to paste contents of clipboard.
Answer: • Ctrl + V
Q19. __________ programs are used to create newsletters and other image based documents.
Answer: • Graphics
Q20. ________________ is a free online document creation and storage service that allows you to create and share your work with others online.
Answer: • Google Docs
Q21. _________ are the collective values of a company that are used to evaluate whether the behavior of members of the organization is considered appropriate and acceptable.
Answer: • Ethics
Q22. Which of these is a benefit of having an organized workflow?
Answer: • all of the above
Q23.___________________ serves as the main point of contact for the company by answering phone calls, taking messages, scheduling appointments and making travel arrangements.
Answer: • virtual receptionist
Q24. Which of the following allows a user to access their computer or a clients computer via the Internet?
Answer: • remote desktop sharing
Q25. What do updates to Facebook status resemble most closely?
Answer: • Posts on Twitter
Q26. What is Keyword Density?
Answer: • The number of times the keyword is used / (DIVIDED BY) the total word count on the page
Q27. It makes sense to charge lower fees for ________________.
Answer: • simple jobs
Q28. _________________ is a short summary used to describe a product, service or business that can be delivered within a short span of time.
Answer: • elevator pitch
Q29. _________________ provides instant messaging services.
Answer: • Skype
Q30. ___________________ computing is the use of shared resources, information and software over the Internet rather than locally on a computer or other device.
Answer: • Cloud
Q31. What is meant by the concept of “viral” in social media?
Answer: • Social media which is spread to viewers by the consumer, growing in popularity
Q32. Fraud, breach of fiduciary duty, misrepresentation, and unethical acts such as using a client’s confidential information to compete against them are known as ___________.
Answer: • unfair practices
Q33. What is Anchor Text?
Answer: • It is the visible text that is hyperlinked to another page
Q34. An effective communicator should never ___________________.
Answer: • blame others for errors
Q35. good way to combat procrastination is to prioritize a daily task list on the basis of _________.
Answer: • ordered list
Q36. Virtual assistants should always ______________________.
Answer: • all of the above
Q37. __________________ programs are computer applications that create pages with multiple cells in a grid of rows and columns to resemble worksheets.
Answer: • Spreadsheet
Q38.Social media platforms can be used for __________________________.
Answer: • all of the above
Q39. Writing down a list of daily tasks in the order they need to be accomplished is a(n)_____.
Answer: • ordered list
Q40. ____________________ has had many plugins created for popular website platforms like WordPress and Joomla, apps for smart phones and tablets, and tools for use with software programs like Excel.
Answer: • StatCounter
Q41 .What is “social media optimization”?
Answer: • Creating short content that is easily indexed
Q42. A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued.
Answer: • professional liability
Q43. Virtual Assistants must protect all confidential information that they obtain while working with clients due to ___________________.
Answer: • Business ethics
Q44. Search engines do not index some common words (such as “or”, “and”, “when”, and “in”) within the webpage. What are these common words called?
Answer: • Stop words
Q45. _________________ provides basic information including a list of the services you intend to provide and their prices.
Answer: • Marketing plan
Q46. What is a “vlog”?
Answer: • Video Blog
Q47. _________________ programs are advanced text editing applications that support additional formatting features to allow for more sophisticated documents.
Answer: • Word processing
Q48. Which of the following is a characteristic of social media communications?
Answer: • all of the above
Q49. When making lists, it is best to ___________________.
Answer: • make a list for each project
Q50. _____________ is a virtual assistant’s primary tool for reaching and communicating with their clients.
Answer: • Email
Q51. _______________ is a business set up by law to act as a single person.
Answer: • sole proprietorship
Q52. Measuring the strengths, opportunities, weaknesses and threats of an organization is known as ____________________.
Answer: • SWOT analysis
Q53. An organization should use _________________ for their bookkeeping system.
Answer: • any of the above
Q54. VoIP services cannot be used for ______________________.
Answer: • sending faxes
Q55. A package of information about a business that is given to new clients is called a ____________.
Answer: • intro package
Q56. Which of the following is a designation given by the state of residence rather than a federal tax entity?
Answer: • sole proprietorship
Q57. When working for a client it is best to have a(n)__________________.
Answer: • written contract
Q58. What traditional marketing technique is YouTube closest to?
Answer: • Television advertising
Q59. Which of the following allows users to connect to and monitor up to five social profiles with a free account?
Answer: • HootSuite
Q60. Press ___________ to search and replace in a word document.
Answer: • Ctrl + H
Q61. Which of the following statements about Google’s technical and quality guidelines is true?
Answer: • Avoid using robots.txt to prevent crawling of search results pages or other auto-generated pages, even if they don’t add much value for users coming from search engines
Q62. What is Keyword Density?
Answer: • The number of times the keyword is used / (DIVIDED BY) the total word count on the page
Q63. _________________ provides instant messaging services.
Answer: • Skype
Q64. Prices for your services should be ___________________.
Answer: • dependent on your experience
Q65. VAs typically calculate approximately _________ of their non-billable time to cover business duties like paperwork and marketing.
Answer: • 5%
Q66. Fraud, breach of fiduciary duty, misrepresentation, and unethical acts such as using a client’s confidential information to compete against them are known as ___________.
Answer: • unfair practices
Q67. Which of the following gives you common law protection against others in your state using the same name?
Answer: • all of the above
Q68. The business image for an organization that caters to entertainers should be _____________.
Answer: • business-like and professional
Q69. _________________ provides instant messaging services.
Answer: • Skype
Q70. ____________________ can free up quite a bit of time that you can turn into billable hours for clients.
Answer: • all of the above
Q71. ________________________ is a mobile or remote work-environment equipped with telecommunication links and basic office furniture, but without a fixed office space.
Answer: • Virtual office
Q72. Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client’s confidential information to compete against them are known as ___________.
Answer: • unfair practices
Q73. Which of the following uses videos as the presentation medium?
Answer: • Vlogs
Q74. 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people choose one particular link. That link then has a __________ click through rate.
Answer: • 30 percent
Q75. The _____________ of a website is very important.
Answer: • all of the above
Q76. A(n)___________________ is a legal contract that defines the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract.
Answer: • independent contractor agreement
Q77. ________________ are the values that people use to decide whether a particular action or behavior is considered appropriate and acceptable.
Answer: • Ethics
Q78. Cloaking is a controversial SEO technique. What does it involve?
Answer: • Increasing the keyword density on the web pages
Q79. _______________ is a good place for virtual assistants to advertise their services.
Answer: • websites
Q80. Delays in social media communications are due to __________________.
Answer: • Internet access
Q81. Which of the following is NOT an instant messaging application?
Answer: • Windows Live Messenger
Q82.Work invoices should ______________________.
Answer: • be sent out in a timely manner